If you’re like most enterprises today, you’re under tremendous pressure to reduce IT costs and improve operational efficiencies without reducing levels of service. Reducing cost, consolidating and optimizing design, and developing/instituting effective operational processes.

SIGMAnet integrates people, processes, and technology into a well-designed system based on industry best practices to identify, quantify and realize cost savings and improve operational processes through a structured methodology that maximizes the value of your IT infrastructure investment.

Companies have failed to attain end-to-end benefits from tool implementations. Even after significant expenditures or improvements, tools still fail to meet business, customer and user demands.

SIGMAnet follows a proven IT approach to improve multiple IT Service Support and Service Delivery processes and tools at the operational level. Typical project steps include the following:

• Develop a full understanding of the client’s vision, strategy, goals, organization, processes and tools
• Define the critical success factors and project objectives with key stakeholders
• Review current and future state organizations, processes and tools
• Baseline the current operational state
• Compile and analyze the gathered information and compare to organizational strategy and best practices
• Identify organizational process or tool gaps
• Develop recommendations and roadmaps
• Deploy and implement systems, processes, integrations, including:
  
  
  • Proof of Concept
  • Pilot Project Execution
  • Project Management
  • PMI Methodology
  • On-Site Installation
  • Data Migration
  • User Level Customization
    
    
• Transfer knowledge and educate IT staff
• Support consensus development and marketing within the client organization